Refund & Return Policy | starwoodtechsolutions

Refund & Return Policy

Last updated: 2026

This Refund and Return Policy explains how refund requests, returns and service-related cancellations may be handled for services or materials connected with starwoodtechsolutions.com.

1. Scope of this policy

starwoodtechsolutions.com sells physical consumer products, which are delivered to your address and paid for in cash on delivery. This policy explains how returns, cancellations and refunds are handled for those products.

2. Service cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at info@starwoodtechsolutions.com. An order can be cancelled at no cost at any time before dispatch. Because payment is taken in cash on delivery, cancelling before dispatch costs you nothing.

3. Refund eligibility

You may return a product you have received and ask for a refund within the return window set out in section 4. The product should be complete and in the condition in which you received it. A product that is damaged by misuse or returned incomplete may not qualify for a full refund.

4. Return period

As a consumer in the European Union you have a statutory right to withdraw from your order within 14 days of receiving the goods, without giving a reason. In addition, and as stated on our product pages, we voluntarily extend this to a 30-day return window: a product returned within 30 days of delivery, in the condition described above, is refunded in full.

5. Physical returns

If a physical item or document must be returned, return instructions will be provided by email where applicable. Items must be returned in the same condition in which they were received, unless the return relates to damage, courier issues or an error confirmed by us.

  • Return eligibility must be confirmed by email before sending any item back.
  • The recipient is responsible for packing returned items securely.
  • Where free return is stated on the product page, return shipping within the stated return window is at our cost. We send you the return address together with the return authorisation.
  • Unauthorized returns may not be accepted or processed.

6. How to request a refund or return

To request a refund, cancellation or return review, write to info@starwoodtechsolutions.com and include the relevant details of your request, payment reference if applicable, service description and reason for the request.

7. Review process

After receiving your request, we will review the information provided and may ask for additional details. If the request is approved, we will confirm the next steps by email, including any applicable refund method, return instructions or processing timeline.

8. Refund timeline

Approved refunds are processed within a reasonable period after confirmation. The time required for the funds to appear may depend on the payment method, bank or payment provider involved.

9. Non-refundable situations

A refund may be reduced or declined where the product is returned outside the return window, where it has been damaged by misuse, or where parts or accessories supplied with it are missing for reasons that are not our error.

10. Simplified procedure

  1. Email info@starwoodtechsolutions.com with your request details.
  2. Include any relevant reference, payment or service information.
  3. Wait for confirmation and review from our team.
  4. Follow any return or refund instructions provided by email.
  5. Receive the outcome of the review and any approved refund details.

11. Contact for refunds and returns

For any question about refunds, returns or cancellations, write to: info@starwoodtechsolutions.com