Refund & Return Policy | starwoodtechsolutions

Refund & Return Policy

Last updated: 2026

This Refund and Return Policy explains how refund requests, returns and service-related cancellations may be handled for services or materials connected with starwoodtechsolutions.com.

1. Scope of this policy

starwoodtechsolutions.com primarily provides business technology support, digital assistance and service communication. Because many services are digital or customized according to each request, refund eligibility depends on the type of service, the agreed scope and the stage of delivery.

2. Service cancellations

If you wish to cancel a service request, contact us as soon as possible at info@starwoodtechsolutions.com. A cancellation may be accepted where the service has not yet started or where no customized work has been delivered.

3. Refund eligibility

Refunds may be considered when a paid service has not been started, when duplicate payment is identified, or when a specific refund condition has been confirmed in writing. Refunds may not be available for completed services, customized work, consulting time already delivered or digital materials already provided.

4. Digital services and delivered work

Once digital work, consultation, analysis, support activity, documents or service outputs have been delivered, the service may be considered fulfilled. In these cases, refund requests are reviewed individually and may be declined where the agreed work has already been performed.

5. Physical returns

If a physical item or document must be returned, return instructions will be provided by email where applicable. Items must be returned in the same condition in which they were received, unless the return relates to damage, courier issues or an error confirmed by us.

  • Return eligibility must be confirmed by email before sending any item back.
  • The recipient is responsible for packing returned items securely.
  • Return shipping costs may depend on the reason for the return.
  • Unauthorized returns may not be accepted or processed.

6. How to request a refund or return

To request a refund, cancellation or return review, write to info@starwoodtechsolutions.com and include the relevant details of your request, payment reference if applicable, service description and reason for the request.

7. Review process

After receiving your request, we will review the information provided and may ask for additional details. If the request is approved, we will confirm the next steps by email, including any applicable refund method, return instructions or processing timeline.

8. Refund timeline

Approved refunds are processed within a reasonable period after confirmation. The time required for the funds to appear may depend on the payment method, bank or payment provider involved.

9. Non-refundable situations

Refunds may not be available where services have already been completed, where customized digital work has been delivered, where the client provided incorrect information that affected delivery, or where cancellation is requested after work has substantially started.

10. Simplified procedure

  1. Email info@starwoodtechsolutions.com with your request details.
  2. Include any relevant reference, payment or service information.
  3. Wait for confirmation and review from our team.
  4. Follow any return or refund instructions provided by email.
  5. Receive the outcome of the review and any approved refund details.

11. Contact for refunds and returns

For any question about refunds, returns or cancellations, write to: info@starwoodtechsolutions.com