Shipping Policy

Last updated: 2026

This Shipping Policy explains how delivery, shipping communication and related support are handled for services or materials connected with starwoodtechsolutions.com.

1. Scope of this policy

starwoodtechsolutions.com primarily provides business technology support and digital service communication. Many services may be delivered electronically, by email or through agreed digital channels. Where physical delivery is required, the conditions below apply unless different terms are confirmed in writing.

2. Digital delivery

For digital services, documents, reports, confirmations or related materials, delivery may be made by email or another agreed online communication channel. Delivery times depend on the scope of the request and any timeline confirmed separately with the client.

3. Physical shipping

If a physical item, document or package must be sent, shipping details, courier options, costs and estimated delivery times will be confirmed before dispatch. We do not apply automatic shipping terms unless they are specifically agreed for the relevant request.

4. Shipping costs

Any shipping costs for physical delivery will be communicated before dispatch. Costs may vary depending on destination, courier, package size, urgency and any special handling requirements.

5. Delivery address

The recipient is responsible for providing complete and accurate delivery details. If the delivery address is incomplete, incorrect or unavailable, delivery may be delayed or returned, and additional shipping costs may apply.

6. Tracking and delivery updates

Where tracking is available, tracking details may be provided by email after dispatch. Delivery updates are usually controlled by the courier or shipping provider used for the shipment.

7. Delays

Delivery dates are estimates unless expressly confirmed otherwise in writing. The Lead Empire L.L.C-FZ is not responsible for delays caused by courier issues, customs procedures, incorrect recipient details, force majeure events or circumstances outside its reasonable control.

8. Damaged or missing packages

If a shipped package arrives damaged or does not arrive within the expected timeframe, contact us at info@starwoodtechsolutions.com with the relevant shipment details. We will review the matter and, where appropriate, coordinate with the courier or shipping provider.

9. International shipping

International shipping may be available only where agreed in advance. Delivery times, customs procedures, taxes, duties and local import requirements may vary depending on the destination country.

10. Shipping support contact

For any shipping-related question, write to: info@starwoodtechsolutions.com